IT Operations Analyst II

SUMMARY

The IT Operations Analyst II will be responsible for data entry, scanning/imaging, and Mainframe related production printing. This role requires a keen eye for detail proficiency utilizing various office equipment, the ability to manage multiple tasks efficiently, and the ability to assist and guide co-workers who perform similar tasks. The IT Operations Analyst II will work closely with other departments to ensure data integrity and timely processing of information. He or she will also be comfortable with interacting with customers and providing a high level of professionalism.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Data Entry

• Accurately input and update data into computer systems and databases.
• Enter and verify data from source documents using a data entry keypunch system.
• Verify and correct data discrepancies by reviewing and comparing data with source documents.
• Perform additional clerical tasks as needed to support team operations.
• Assist personnel from the Computer Operations Mainframe team in monitoring and executing commands relating to assigned Mainframe tasks.

Document Imaging

• Scan/image documents according to established procedures and guidelines.
• Sort, organize, and prepare documents for scanning.
• Review scanned images for accuracy and completeness.
• Identify and correct scanning errors, such as misalignment or missing pages.

Production Printing

• Execute printing tasks from the Mainframe and related software systems that include report and check printing.
• Monitor and maintain production print equipment specific to Mainframe & related system printing.
• Troubleshoot and resolve minor printer issues and/or malfunctions. Work with service provider to resolve ASAP.
• Coordinate preventative maintenance schedule and act as point-person on service-related issues with production printers.
• Maintain PAR levels of copy/print paper stock, production print supplies, and related consumables

MINIMUM QUALIFICATIONS

• Must be able to interpret and follow detailed/specific instructions.

• Ability to communicate effectively verbally and in writing with internal departments on issues.
• Strong attention to detail and accuracy in handling documents and digital files.
• Excellent organizational skills and the ability to manage multiple tasks.
• Present a customer-oriented image of professionalism and service satisfaction while adhering to company policies and procedures.

Schedule Requirements

• Weekdays (Monday – Friday).
• Occasional weekends (according to print cycle schedule).
• Flexibility to stay late to complete assigned tasks (on occasion).

EDUCATION AND EXPERIENCE

• High school diploma or equivalent.
• 2 years of related job function knowledge preferred.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and database management systems.
• Experience in print production equipment.

PHYSICAL REQUIREMENTS

OTHER PHYSICAL REQUIREMENTS

• Ability to sit for extended periods while performing data entry tasks.
• Ability to sit for extended periods while operating scanning equipment.
• Ability to lift and move stacks of documents.
• Adequate vision to perform scanning and data entry tasks accurately.

EQUIPMENT USED