STARBUCKS TEAM LEAD

Date: Oct 23, 2021

Location: Glenmont, NY, US

Company: The Golub Corporation

SUMMARY

This contributes to Starbucks and Price Choppers success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The Starbucks manager is required to regularly and customarily exercise discretion in managing the overall operation of the Starbucks department. In particular, supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the department financial performance, and managing safety and security within the department. The incumbent is responsible for modeling and acting in accordance with Starbucks and Price chopper guiding principles to ensure all corporate and state sanitation procedures and regulations are met.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned Responsible and essential job functions include but are not limited to the following Drives the implementation of Starbucks company programs by developing action plans and directly motivating and instructing the team to implement them to meet operational and organizational objectives. Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and Price Chopper. Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations. Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews department environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the department team to achieve operational goals. Payroll, sales, gross profit, CTO, shrink and inventory levels. Monitors and manages department staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements. Solicits customerfeedback to understand customer needs Utilizes management information tools and analyzes financial reports to identify and address trends and issues in department performance. Actively manages department, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management tools to support organizational objectives Develops and maintains positive relationships with partners in the department by understanding and addressing individual motivation, needs and concerns. Ensures team members adhere to legal and operational compliance requirements. Utilizes and demonstrates effective management principles and practices to create and maintain a successful department team resulting in an environment where partners are valued and respected. Perform other related duties as assigned by management and adhere to all company policies and procedures.

MINIMUM QUALIFICATIONS

Ability to manage others and demonstrate follow-through to achieve desired results and objectives. Must be 18 years of age. Ability to manage department operations independently. Ability to manage effectively in a fast-paced environment. Ability to manage multiple situations simultaneously. Ability to manage resources to ensure that established service levels are achieved at all times Interpersonal skills. Knowledge of customer service techniques Knowledge of supervisory practices and procedures. Organization and planning skills. Strong operational skills in a customer-service environment Strong problem-solving skills Team-building skills. Ability to communicate clearly and concisely, both orally and in writing. Strong leadership skills, with the ability to coach and mentor others. Ability to plan and prioritize workload. Ability to handle confidential and sensitive information.

EDUCATION AND EXPERIENCE

College degree in business or a closely related field may substitute for a portion of the required experience. High school or GED.

PHYSICAL REQUIREMENTS

OTHER PHYSICAL REQUIREMENTS

EQUIPMENT USED


Nearest Major Market: Albany